# FSRevs User Guide

> Official customer documentation for using FSRevs to request reviews, collect form responses, manage customer follow-up, and understand results.

Use page descriptions to choose a relevant guide, then read and cite that guide. Public documentation cannot reveal a workspace's current settings, permissions, customer records, or delivery outcomes.

A prepared device message is not a confirmed send. A review-site handoff is not a confirmed posted review. Check the relevant guide for role, location, consent, and reporting scope.

## Guides

- [FSRevs User Guide](https://docs.compmaui.com/): Practical instructions for the work your team does in FSRevs every day.
- [Account Settings](https://docs.compmaui.com/account/account-settings/): Update your own FSRevs profile, sign-in details, phone number, password, timezone, and photo.
- [Audit Trail](https://docs.compmaui.com/account/audit-trail/): Inspect recorded changes to workspace records, distinguish audits from activity logs, and understand access and retention.
- [Usage & Limits](https://docs.compmaui.com/account/usage-limits/): See monthly request and notification allowances for your FSRevs workspace.
- [Customers](https://docs.compmaui.com/activity/customers/): View and manage customer contacts, activity, and email or SMS marketing permission.
- [Exporting Data](https://docs.compmaui.com/activity/exporting-data/): Export flow activity, form responses, and customer data from FSRevs with powerful filtering and column selection.
- [Flow Activity](https://docs.compmaui.com/activity/flow-activity/): Monitor and manage individual review flow responses, message history, activity logs, and export data.
- [Activity Logs](https://docs.compmaui.com/activity/flow-logs/): Trace recorded request, delivery, customer-interaction, and notification events to investigate a Review Flow response.
- [Message History](https://docs.compmaui.com/activity/flow-messages/): Check request message content, recipients, email and SMS delivery states, tracked opens, and available customer replies.
- [Form Responses](https://docs.compmaui.com/activity/form-responses/): View, filter, and manage submissions to your custom forms, with export capabilities.
- [FSRevs AI Documentation Guide](https://docs.compmaui.com/ai-guide/): Find official FSRevs answers by task, including integrations, Make, Zapier, API access, webhooks, and automated sending, or copy a prompt for your AI assistant.
- [Branding](https://docs.compmaui.com/content/branding/): Customize colors, logos, and visual identity for your customer-facing pages.
- [Managing Your Links](https://docs.compmaui.com/content/managing-your-links/): Add and manage review links, social links, and custom links for your business.
- [Public Pages](https://docs.compmaui.com/content/public-pages/): Configure the business information, FSRevs testimonials, links, and location overrides shown on BestLocalReviews.com.
- [Showcase Settings](https://docs.compmaui.com/content/review-widget-settings/): Configure review selection, layouts, a Leave Feedback invitation, Page & QR sharing, and website embedding for a Review Showcase.
- [Review Showcases](https://docs.compmaui.com/content/review-widgets/): Share customer feedback as a Showcase Page or website embed, use the Guestbook layout, and invite visitors to leave feedback.
- [Rich Editor](https://docs.compmaui.com/content/rich-editor/): Format customer-facing content, add managed destinations, and place accessible images.
- [Simple Pages](https://docs.compmaui.com/content/simple-pages/): Create and share branded Simple Pages with text, destination buttons, videos, social posts, sharing, and click-to-copy blocks.
- [Creating a Custom Form](https://docs.compmaui.com/custom-forms/creating-a-form/): Create a location-scoped or global form, add questions, choose its completion behavior, and prepare it for sending.
- [Custom Form Field Types](https://docs.compmaui.com/custom-forms/field-types/): Choose the right customer, question, upload, or display element and understand its main configuration options.
- [How Custom Forms Work](https://docs.compmaui.com/custom-forms/how-forms-work/): Understand how Custom Forms collect structured data, use location context, and continue the customer experience after submission.
- [Sending Form Requests](https://docs.compmaui.com/custom-forms/sending-requests/): How to send custom form requests to customers and share forms via links.
- [Custom Form Settings Guide](https://docs.compmaui.com/custom-forms/settings-guide/): Reference every Custom Form settings tab, including scope, questions, completion behavior, delivery, Smart Links, and previews.
- [Custom Form Troubleshooting](https://docs.compmaui.com/custom-forms/troubleshooting/): Resolve missing forms, unexpected fields, upload problems, missing responses, and completion issues.
- [Customer Journeys](https://docs.compmaui.com/distribution/customer-journeys/): Connect customer experiences and review the path each customer actually took.
- [Deliverability, Consent & Inbox Placement](https://docs.compmaui.com/distribution/deliverability-and-consent/): Choose an appropriate channel, write expected requests, use reminders carefully, and distinguish delivery from customer response.
- [Delivery, Bounces & Unsubscribes](https://docs.compmaui.com/distribution/delivery-and-unsubscribes/): How FSRevs handles email delivery issues, bounces, complaints, SMS failures, and customer unsubscribes.
- [Followup Destinations](https://docs.compmaui.com/distribution/followup-destinations/): Choose what customers see after completing a Review Flow or Custom Form and test each resulting path.
- [Quick Actions & Launch](https://docs.compmaui.com/distribution/quick-actions/): Start common customer actions from anywhere in the portal and send with the right customer, location, flow, or form already selected.
- [Send from Your Device](https://docs.compmaui.com/distribution/send-from-your-device/): Prepare a tracked request in FSRevs, then send it manually through your phone's own SMS or email app.
- [Sending Requests](https://docs.compmaui.com/distribution/sending-requests/): Send review flow and custom form requests to customers through FSRevs or from your own phone.
- [Smart Link QR Codes & NFC](https://docs.compmaui.com/distribution/smart-link-qr-codes/): Create a QR code for a Smart Link, choose its context and appearance, and prepare it for print or NFC use.
- [Smart Links](https://docs.compmaui.com/distribution/smart-links/): Create a reusable public link, distribute visits across destinations, add attribution configurations, and control availability.
- [Creating Your Account](https://docs.compmaui.com/getting-started/creating-your-account/): Register your FSRevs workspace, add your locations, and understand what happens after signup.
- [Key Concepts & Glossary](https://docs.compmaui.com/getting-started/key-concepts/): Understand workspaces, locations, Review Flows, Custom Forms, Smart Links, customer activity, and team responsibilities.
- [Setting Up Your Business](https://docs.compmaui.com/getting-started/setting-up-your-business/): Set up your location, review links, first Review Flow, and team, then verify a complete customer response before launch.
- [Find Your Workspace & Sign In](https://docs.compmaui.com/getting-started/signing-in/): Find the correct FSRevs workspace, sign in with an email or username, and recover account access.
- [Connect Google Accounts and Listings](https://docs.compmaui.com/google-business/connections/): Authorize Google access, connect selected listings to FSRevs Locations, finish incomplete setup, and safely detach or disconnect.
- [Google Notifications](https://docs.compmaui.com/google-business/notifications/): Configure separate new-review, changed-review, and Google account alerts, choose delivery methods and Locations, and diagnose missing notifications.
- [Google Business Profile](https://docs.compmaui.com/google-business/overview/): Connect Google listings, assign review access, respond to customers, and understand Google alerts and performance in FSRevs.
- [Connected Google Performance](https://docs.compmaui.com/google-business/performance/): Read Search and Maps visibility, customer interactions, listing coverage, daily figures, and monthly search terms from connected Google listings.
- [Write and Manage Replies](https://docs.compmaui.com/google-business/replies/): Save private Google reply drafts, publish and edit business replies, recover rejected submissions, and resolve uncertain outcomes without sending twice.
- [Work with Google Reviews](https://docs.compmaui.com/google-business/reviews/): Find connected Google reviews, understand inbox filters and attention states, search older reviews, and organize follow-up.
- [Troubleshoot Google Connections and Reviews](https://docs.compmaui.com/google-business/troubleshooting/): Resolve missing Google access, incomplete account setup, partial review searches, draft and reply problems, and delayed alerts or performance figures.
- [Other Automation Platforms](https://docs.compmaui.com/integrations/automation-platforms/): Connect n8n or another automation service to FSRevs with secure HTTPS webhooks.
- [Customer Identity and Sending](https://docs.compmaui.com/integrations/customer-identity-and-sending/): Understand how FSRevs finds Customers and where integration-created messages are sent.
- [Integrations — Getting Started](https://docs.compmaui.com/integrations/getting-started/): Choose Make.com, Zapier, API access, or webhooks and make your first secure connection to FSRevs.
- [Connect FSRevs to Make](https://docs.compmaui.com/integrations/make/): Connect the native FSRevs Make app, add instant triggers, and automate Customer work safely.
- [Webhooks](https://docs.compmaui.com/integrations/webhooks/): Send selected FSRevs activity to another service and verify every message securely.
- [Connect FSRevs to Zapier](https://docs.compmaui.com/integrations/zapier/): Connect the FSRevs Zapier app, choose an activity trigger, and synchronize Customers safely.
- [Location-Level Overrides](https://docs.compmaui.com/locations/location-overrides/): How global settings and location-specific settings interact across FSRevs features.
- [Managing Locations](https://docs.compmaui.com/locations/managing-locations/): Add a location, confirm its Google listing and business details, and manage location lifecycle settings.
- [Understanding Locations](https://docs.compmaui.com/locations/understanding-locations/): How locations work in FSRevs and why they matter for every part of the platform.
- [Flow & Form Recipes](https://docs.compmaui.com/recipes/): Practical starting points for common FSRevs customer-experience workflows.
- [Asking for a Review](https://docs.compmaui.com/recipes/asking-for-a-review/): Ask permission in person, then send a respectful and trackable Review Flow request.
- [Dashboard](https://docs.compmaui.com/reports/dashboard/): Find recent completed customer responses, check accessible locations, and choose the right report from your portal dashboard.
- [Flow & Form Reports](https://docs.compmaui.com/reports/flow-and-form-reports/): Review results, completion, delivery, destinations, and attribution for an individual Review Flow or Custom Form.
- [Google Performance](https://docs.compmaui.com/reports/google-performance/): Read saved Google rating and review-count changes, distinguish visits from reviews, and investigate request sources, reminders, and sender contribution.
- [Manager Feedback Report](https://docs.compmaui.com/reports/manager-feedback/): Find, prioritize, and follow up on written feedback submitted through Review Flows.
- [Request Activity](https://docs.compmaui.com/reports/request-activity/): Compare direct requests and customer-started Review Flow and Custom Form activity by source, sender, location, and date.
- [Sender Tracking](https://docs.compmaui.com/reports/sender-tracking/): Understand how FSRevs tracks who a request is sent as and which employee it is associated with.
- [Smart Link Analytics](https://docs.compmaui.com/reports/smart-link-analytics/): Understand Smart Link visits, destination results, saved-configuration traffic, campaign attribution, and customer outcomes.
- [Team Performance](https://docs.compmaui.com/reports/team-performance/): Explore completed Review Flow results associated with team members across authorized locations and flows.
- [Creating a Review Flow](https://docs.compmaui.com/review-flows/creating-a-review-flow/): How to create and test a Review Flow in FSRevs.
- [How Review Flows Work](https://docs.compmaui.com/review-flows/how-review-flows-work/): Understand the multi-step customer experience that review flows create, and how each stage works.
- [Sending Review Requests](https://docs.compmaui.com/review-flows/sending-requests/): How to send review flow requests to customers via email, SMS, or shared links.
- [Review Flow Settings Guide](https://docs.compmaui.com/review-flows/settings-guide/): Configure Review Flow destinations, customer details, rating styles and labels, written feedback, completion, and delivery.
- [Review Flow Troubleshooting](https://docs.compmaui.com/review-flows/troubleshooting/): Common issues with review flows and how to resolve them.
- [Managing Users](https://docs.compmaui.com/team/managing-users/): Create team accounts, choose initial responsibilities, activate sign-in, and manage account readiness and lifecycle.
- [Message Templates](https://docs.compmaui.com/team/message-templates/): Create, select, and preview email or SMS templates for Review Flow requests, reminders, and Custom Form requests.
- [Notes](https://docs.compmaui.com/team/notes/): Record internal context, collaborate with your team, and safely recover unpublished changes.
- [Notifications](https://docs.compmaui.com/team/notifications/): Configure Flow, Form, Google review and account alerts, and understand in-app Note updates.
- [Roles & Permissions](https://docs.compmaui.com/team/roles-and-permissions/): Understand team responsibilities, included capabilities, and all-locations versus specific-location access.
- [Tasks, Issues & Reminders (Beta)](https://docs.compmaui.com/team/tasks-issues-reminders/): Organize internal work, assign responsibility, and keep customer follow-up visible to the right team.

## Optional

- [Section index](https://docs.compmaui.com/documentation-index.json): Generated page summaries and rendered section URLs for focused retrieval.
- [Integration API OpenAPI schema](https://docs.compmaui.com/integrations-openapi.json): Exact API routes, request and response schemas, permissions, and errors; use for technical integration questions.
- [Integration API reference](https://docs.compmaui.com/integrations-api-reference.html): Human-readable reference generated from the same OpenAPI schema.