Audit Trail
What This Page Covers
Section titled “What This Page Covers”How the FSRevs audit trail works — a detailed record of who created, updated, or deleted important settings and information across your account.
How It Works
Section titled “How It Works”FSRevs automatically maintains a detailed audit trail for changes to sensitive and important data. Every time a team member creates, updates, deletes, or restores a tracked record, an audit entry is recorded with the exact details of what changed.
Audit tracking is always on and cannot be disabled — it runs silently in the background to ensure accountability.
What’s Logged
Section titled “What’s Logged”The audit trail keeps records for changes to important settings and information across your account, including but not limited to:
- Locations — Creating, editing, or deleting locations and their settings
- Users & Roles — Adding or removing team members, changing roles or permissions
- Review Flows — Creating or modifying flow configurations and settings
- Flow Records — Changes to individual customer responses and review records
- Custom Forms — Creating or editing form configurations
- Branding — Logo, color, and appearance changes
- Review Widgets — Widget configuration changes
- Review Sites — Adding, editing, or removing linked review sites
- Notes — Workspace notes and team activity
- Customers — Customer record modifications
- Public Pages — Page content and settings changes
- Authentication — Login attempts and sign-in activity
What Each Entry Shows
Section titled “What Each Entry Shows”Every audit entry records:
| Detail | Description |
|---|---|
| Event | The type of change — created, updated, deleted, or restored |
| User | The team member who made the change |
| When | The exact date and time |
| What Changed | The specific fields that were modified, including old and new values |
Viewing the Audit Trail
Section titled “Viewing the Audit Trail”Audit logs are accessible in the portal. You can view audits at the account level or for specific records:
- Account-wide audits — See all changes across your account
- Per-record audits — View the change history for a specific location, user, flow, or other record
- User activity logs — See all actions performed by a specific team member
Two Views Per User
Section titled “Two Views Per User”Each user has two audit perspectives:
- Changes to them — A record of all changes made to that user’s account (role changes, profile updates, etc.)
- Changes by them — A log of all actions that user has performed across the system
Who Can See What
Section titled “Who Can See What”Not all team members have access to audit information. Access depends on your role:
| Role | What You Can See |
|---|---|
| Owner | Audit trails for all team members, including other Owners |
| Full Access | Audit trails for team members below Owner level |
| All other roles | Your own audit trail only |
Every team member can always view their own audit history, regardless of their role. To view another user’s audit trail, navigate to Team > Users, select the user, and open their audit or activity log tabs.
Retention
Section titled “Retention”Audit data is retained for a useful period of time. You don’t need to worry about entries disappearing — FSRevs keeps a thorough history so you can investigate past changes when needed.