Flow Activity

What This Page Covers

How to view, filter, and manage the activity generated by review flows — including responses, statuses, message history, activity logs, and actions you can take on individual records.

Viewing Flow Activity

Open Review Flows under Customer Engagement, find the Flow, and select Activity. This contextual view stays locked to the selected Review Flow so its records cannot be mixed with another Flow. If the Flow can run at several locations, you can narrow the records by location while the Flow remains fixed.

From contextual Activity you can select Export or Request Review. When several locations are available, choose the intended location before preparing the new request. Both the locations you can choose and the records you can open depend on your access.

For a cross-Flow view, use View all review activity above the Review Flows tab on the dashboard. This opens Recent Review Activity, which includes requests and completed responses across all Review Flows you can access.

Activity List

Each card summarizes the customer and available contact details, lifecycle state, when and how the request started, response time, location, Review Flow, employee attribution, and sender. When available, it can also surface rating or score, a feedback excerpt, review-site activity, media, message or delivery warnings, email or SMS contact-permission capture, and the observed Journey.

Use Journey to open the observed path and View details to open the full record. When media exists, select its attachment count to preview it. The more-options menu can include Messages, System logs, Email options, Phone options, and the permitted Move to trash, Restore, or Delete forever action.

New Response Counts

The New number on a Review Flow card and the badge beside Review Flows count completed responses that arrived after you gained access and have not yet acknowledged. Counts are personal to you and never change another team member’s count.

Opening the Flow’s normal, unfiltered Activity page acknowledges the available responses and highlights the responses that were new when you arrived. A bookmarked Activity URL with filters, search, sorting, status, or pagination does not advance your acknowledgement point; it displays View new responses so you can return to the unfiltered page first.

List Tabs

The activity list has tabs to quickly narrow your view:

Completed — Records with a completed response
All — Every flow activity record
Active — Records currently in progress
Review Attempt — Records where the customer clicked through to a review site
Feedback — Records containing feedback
Failed — Records whose overall request failed

All is the default tab.

Read the Outcome Correctly

A request, a completed response, and a public review are different outcomes:

A request record can exist before the customer opens it.
Completed means the customer completed the configured FSRevs experience; the fields collected depend on that Flow’s settings.
Review Attempt records a click through to an external review site. It does not confirm that the customer published a review there.
Feedback means written feedback is present in FSRevs. Its Public/Private setting determines whether it is eligible for public FSRevs surfaces.

Use Message History for delivery, Activity Logs for recorded events, and the response itself for the submitted content.

Filtering

Use the filter panel to narrow results by:

Location, Review Flow, Started As, Smart Link, Customer, Employee
Has Employee (assigned or not), Sent By (team member who sent)
Followup destination shown
Rating / Score (star rating equivalents, plus Customer Recommendation Score categories: At-Risk, Neutral, and Advocate)
Has Rating, Has Feedback, and Has Review Attempts
Review Site, Visibility (Public Only or Private Only), and Completion
Continued to Review Site and Request Page Visited
Has Phone, Has Email
Created Date, Completed Date, First Visited Date, and Review Site Handoff Date ranges
Deleted records (include items in Trash)

Record Detail Page

Open a record to see its full interaction in grouped sections rather than a single long list.

What You’ll See

Customer Response — Completion outcome, rating or score, feedback, public details, and review-site activity
Public Reply — Your response to customer feedback when one exists
Customer Photos — Submitted media and its content-use permission indicators
Public Sharing — Current public visibility and available publishing actions
Response Details — Customer, location, Flow, employee, sender, delivery, timing, and followup context
Customer Journey — The observed path across connected resources, with links to related result records

Actions You Can Take

Action	Description
Edit feedback	Modify the feedback text (with permission)
Show publicly / privately	Control whether this feedback is visible in Showcases and Public Pages
Add / Edit Public Reply	Save a public reply with the feedback; this does not email the customer
Edit employee	Change the attributed employee
Contact	Send the customer a follow-up email or SMS
Journey	Open the observed Customer Journey when one has been recorded
Delete / Restore	Move a record to Trash or restore it

The Journey timeline can show entered and completed times, the Smart Link or Saved configuration used, location or attribution context, and other Review Records or Form Responses in the same path. See Customer Journeys.

Each record detail page has tabs for deeper information:

Message History — Every email and SMS sent for this record, with delivery status, open counts, and customer replies
Activity Logs — Recorded request, delivery, customer-interaction, and notification events
Audits — A detailed change history showing who modified the record and when

Publishing Testimonials

Three separate choices can appear on a Review Flow record:

Email or SMS marketing permission allows future contact through the exact email address or phone number accepted by the customer. It does not grant permission to publish their feedback or photos.
Content-use permission applies to submitted content such as customer photos. Confirm that you have permission for the content you intend to reuse.
Public/Private visibility controls whether feedback appears on public FSRevs surfaces. Direct feedback starts Private; it is not permanently private, and a permitted team member can later make it Public. Changing visibility does not create missing content-use permission.

When you have the appropriate permission and make feedback Public, you can use it in several ways:

Review Showcases — Make the record Public, then confirm it matches the showcase’s filters or is included in its curated selection. The same selection controls its Page and Embed.
Public pages — Eligible Public records can appear on your BestLocalReviews.com public page according to its location and display settings
Export for campaigns — Export records and use the feedback, photos, and taglines in social media, email campaigns, or AI-powered content generation

Exporting

Click the Export button to export flow activity data with full control over which columns to include. See Exporting Data for the complete guide to filters, available columns, and export workflows.

Find a Missing Response

Confirm the Review Flow and location context. A contextual Activity page cannot show another Flow’s records.
Choose All and clear filters, search, and date restrictions.
Search Recent Review Activity from the dashboard when you are unsure which Flow was used.
Check the Customer’s Reviews tab for another related request, and include deleted records if you have permission.
If a teammate can see the response and you cannot, ask a manager to review your location and data responsibilities.

Acknowledging new responses changes your personal unread indicators; it does not delete or complete the records.