Message History
What This Page Covers
Section titled “What This Page Covers”How to view the complete message history for a flow activity record — every email and SMS sent to the customer, their delivery status, whether they were opened, and any replies the customer sent back.
Accessing Message History
Section titled “Accessing Message History”From any flow activity record detail page, click the Message History tab. You’ll see a chronological list of every message associated with that record.
What You’ll See
Section titled “What You’ll See”Each message in the history shows:
| Column | Description |
|---|---|
| Message Type | The kind of message — e.g., “Email Review Request”, “SMS Review Reminder” |
| Status | Current delivery state (see table below) |
| Sent | Whether the message has been sent (checkmark) or is still queued |
| Opened | How many times the recipient opened the message, with a timestamp tooltip |
| Subject | The email subject line (for email messages) |
Message Statuses
Section titled “Message Statuses”| Status | Meaning |
|---|---|
| New | Message created but not yet sent |
| Sent | Message handed off to the delivery provider |
| Delivered | Confirmed delivery to the recipient’s inbox or phone |
| Opened | The recipient opened the email (email only) |
| Bounced | Delivery failed — the address was invalid or unreachable |
| Unsubscribed | The recipient opted out via the unsubscribe link |
| Complaint | The recipient reported the email as spam |
| Prepared for direct sending | FSRevs prepared the message for your phone’s SMS or email app. FSRevs cannot confirm whether it was sent or delivered. |
Viewing Message Details
Section titled “Viewing Message Details”Click on any message to open a detail view showing:
- Message Type — The specific message tag (e.g., “Email Review Request”, “SMS Review Reminder”)
- Subject — The full subject line
- Content — The message body as it was sent (note: links are not clickable in the preview and original formatting may differ slightly)
- Status — The current delivery status
Messages prepared for sending from your own device show Not tracked for delivery. Check your phone’s messaging app or sent-mail folder when you need to confirm that you completed the send.
Customer Replies
Section titled “Customer Replies”If a customer replies to an email they received from FSRevs, that reply appears in the message history alongside the original outbound messages. This gives you a complete conversation view without leaving the portal.