Notifications
What This Page Covers
Section titled “What This Page Covers”How the FSRevs notification system works — what events trigger notifications, available delivery channels, and how to configure preferences.
Notification Events
Section titled “Notification Events”FSRevs sends notifications for these events:
| Event | Description |
|---|---|
| New Review | A customer submits a review through a flow |
| New Feedback | A customer submits direct feedback |
| New Form Response | A customer completes a custom form |
| Low Sentiment | A customer reports negative sentiment |
Delivery Channels
Section titled “Delivery Channels”Notifications can be delivered via:
- In-App — Shown in the portal notification center
- Email — Sent to the user’s email address
- SMS — Sent to the user’s phone number (if configured)
Configuring Notification Preferences
Section titled “Configuring Notification Preferences”Each user can configure their own notification preferences:
- Navigate to your profile settings
- Open the Notifications tab
- Toggle each event and channel combination on or off
Flow-Level Notification Settings
Section titled “Flow-Level Notification Settings”Administrators can configure notifications at the flow level, controlling which flows generate notifications.