Location-Level Overrides
What This Is
Section titled “What This Is”Many FSRevs features support both global settings (applied across all locations) and location-specific overrides — for example, Branding (logo, colors, layout) and Public Page Settings (featured reviews, local hours, display options). This page explains how the inheritance model works so you can predict what settings are in effect at any given location.
The Blank Box Rule
Section titled “The Blank Box Rule”The easiest way to think about settings is:
If you leave it blank, it stays Global.
Values from your Global Settings (the parent) flow through to every location automatically. They’ll continue to flow through unless you explicitly enter something different for a specific location.
Only the specific fields you change at the location level are overwritten — everything else keeps using the global defaults.
Why It Matters
Section titled “Why It Matters”Understanding inheritance prevents surprises. When a setting appears to “not work” at a specific location, it’s often because a global default is being overridden (or conversely, because a location-specific value hasn’t been set and the global default applies).
Features That Support Overrides
Section titled “Features That Support Overrides”| Feature | Global | Location Override |
|---|---|---|
| Branding (logo, colors, layout) | Yes | Yes |
| Public page settings | Yes | Yes |
| Review flows | Global flows apply everywhere | Location-scoped flows apply only there |
| Review sites / links | Global sites available at all locations | Location sites available only there |
| Smart links | Can be global | Can be location-specific |
| Custom forms | Can be global | Can be location-specific |
| Simple pages | Can be global | Can be location-specific |
How Overrides Are Indicated
Section titled “How Overrides Are Indicated”In the portal, overridden and inherited settings are marked with visual cues:
- Inherited from global — You’ll see text like “↑ Inherited from global” indicating the value is flowing through from your global settings
- Overridden — A setting that has been explicitly set at the location level, replacing the global value
- No global value — Shows that no default exists to inherit
These indicators reassure you that the flow-through logic is working as intended and help you understand when a field is still using the global setting versus when it’s been customized.
Practical Examples
Section titled “Practical Examples”Branding
Section titled “Branding”- You set a global logo and brand color → All locations use them
- You set a different logo for Location B → Location B uses its own logo, all others use the global one
- You remove Location B’s logo override → Location B falls back to the global logo
Review and Social Sites
Section titled “Review and Social Sites”- You add Google Reviews as a global review site → Available in all flows at all locations
- You add a Facebook review link scoped to Location A → Only Location A flows can show Facebook
- Review flows at Location A see both Google (global) and Facebook (location); Location B sees only Google
Review and Social Flows
Section titled “Review and Social Flows”- A global review flow is accessible from any location
- A location-scoped flow is only accessible from that location
- If a customer selects Location A, they see global flows AND Location A’s flows
Comparison at a Glance
Section titled “Comparison at a Glance”| Feature | Global Setting (Parent) | Location Override (Child) |
|---|---|---|
| Branding | Main company logo | Branch-specific logo (overrides) |
| Public Page | Main company review page | Location-specific review page (overrides) |
| Phone | Company headquarters number | Branch direct line (overrides) |
These examples show that a location can keep most company-wide defaults while still customizing the few details that matter locally.
Common Mistakes
Section titled “Common Mistakes”- Expecting a location override to “stack” on global — Overrides replace the global value, they don’t add to it (except review sites, which merge)
- Not setting a global default — If no global value exists and no location override exists, the setting is empty
- Forgetting which level you’re editing — Always check whether you’re editing global or a specific location’s settings