Manager Feedback
What This Page Covers
Section titled “What This Page Covers”How to view, manage, and respond to direct feedback — the messages customers send when they choose to share concerns directly with your business instead of posting a public review.
What Is Manager Feedback?
Section titled “What Is Manager Feedback?”When a review flow includes a feedback option, customers can choose to send a message directly to your team instead of (or in addition to) posting a public review. This feedback appears in the Manager Feedback section.
Viewing Feedback
Section titled “Viewing Feedback”Navigate to Manager Feedback in the portal sidebar to see all submitted feedback.
Each entry shows:
- Customer name and contact
- Flow name and location
- Feedback message content
- Photos (if included)
- Submission date
- Employee attribution (if tracked)
Responding to Feedback
Section titled “Responding to Feedback”Filtering Feedback
Section titled “Filtering Feedback”Filter by:
- Location
- Date range
- Flow
- Status